Maple Automotive.

Experiences

Journey.

  • From setting an overall strategic direction, through to voice of customer programmes, journey design, journey analytics and benchmarking/research, we ensure data is at the heart of the experience.

    Our team’s experience across service design and technology programmes means we capture the full spectrum of what’s needed for the right experience: the right journey and interfaces, the right staff experience, the right systems plan, the right processes and an overall data structure that facilitates it all seamlessly.

  • Often focus is placed purely on the customer and staff are forgotten. We see this mistake often.

    Instead, we join it all together, ensuring that the target customer experience is joined up with the corresponding staff experience, systems, processes, policies and standards.

    The result is a fully joined up experience design that is executable and built on top of a fully thought out and sustainable operating model for the business.

Design.

  • We work with you on the business side and the technology side to ensure that all requirements are gathered, well understood and orchestrated in an effective solution architecture to power the business.

    Matching this with our cutting edge design solutions and global network of interface designers really helps bring your ideas to life in a way that creates value and ROI

  • Our teams comprise of commercial consultants, brand experts, interface designers, data engineers, software developers and platform/integration engineers.

    This mix allows us to tailor how we work with each partner. Whether it’s supporting with the digital strategy, doing a full architecture build or simply supporting integration layers for software/data modules, we are not rigid.

    We take the time to first work with you on what’s needed, assess the most cost effective route forward and then provide our recommendations.

    All of our work is platform agnostic so our advice is always 100% impartial.

  • We are accredited to assess and run ISO27001 compliance programmes and certification.

    Our services cover risk management, compliance audits and system, process and structural changes.

    We also help our partners in designing or enhancing an ISMS (InfoSec Management) and the corresponding policies, procedures and controls needed to maintain compliance.

CRM.

  • Our team are experienced across Salesforce and D365. Whether you need an entirely new CRM creating, are migrating or just need clean up activities and improvement across your current CRM, we can support you.

    What makes us unique is that we work directly with your business teams to ensure they are coached, trained and upskilled throughout the entire programme. This reduces your long term costs.

  • No CRM is complete without the right marketing automation and communications capability.

    We help you programme 1-1 omnichannel communications that help you to drive better engagement, conversion and retention.

  • Systems architectures can often be complicated and confusing with layers of legacy decisions and actions.

    We work with you to understand your current systems landscape, business requirements and future ambitions to ensure a robust assessment, selection and deployment across CRM and the wider technology stack.

    We are also a recognised Salesforce and D365 Partner.

  • Our team of Data Engineers, Scientists and Analysts help to unmask data issues and run full scale structuring across the data model.

    No data setup is too old or too complex. Our data categorisation, modelling and re-structuring activities (including metadata) will have your data behaving properly in no time.

  • Poorly prepared or over-customised data sets can often create noise and make modelling, predictability and automation challening.

    We go deep across your datasets, implementing rigourous manual and system led cleaning techniques to fix errors, standardise and write rule scripts (where needed) to keep things running smoothly.

  • Many companies have gone through migrations, be it to Cloud or other solutions.

    We have experience across Azure, AWS, Oracle, SAP (including S4Hana) and Google stacks.

Process.

  • Too often, process design gets lost in complexity and the usability for front line staff gets forgotten.

    We don’t accept this. We work with you to assess the current state of the process setup, covering People, Process, Systems, Policy, RACI and decision authorities/flows.

  • Bringing together the best tools on the market, we transform traditional process flows and documentation into data rich process intelligence.

    We start by reviewing your current process documents and match them up with relevant datasets in your business.

    Real time process simulation models, improvement/recommendation engines, what-if analysis models, flow analysis and value stream mapping are then created.

    We really do turn process opportunities into business value. 

  • Helping businesses identify, visualize and optimize their operations.

    Starting with current state mapping, we use state of the art models and tools to visualize every step, identify potential waste/opportunities and then reinforce it all with quantified impact changes and scenarios to drive improvement.

    We then work with you to test, refine and train the scenarios into clear action plans and changes for the future state that drive efficiency and reduced waste.

  • Whether your an OEM trying to get compliance across your distributors or a dealer group trying to balance the standards and requirements of multiple OEMs in your portfolio, we support you in building consistency across your experience, processes, systems and governance.

    By bringing all of this together under a unified way of operating, we often quantify significant upsides for our clients in terms of customer retention, operational cost improvement and NPS/satisfaction scores.

    Everything we do in this space is then translated into role and activity based work instructions, coaching and training that allow the standards to be lived and breathed easily by every front line staff member.

  • We help businesses get fully certified across their quality management setup.

    From setting the overall principles of quality management and gap analysis through to assessment/checks and action plans (Plan, Do, Check, Act), we are qualified to certify your business in ISO9001.

    What makes us unique is our commercial experience. This means we don’t just stop at certification. We can continue to help you in delivering the action plan and ensuring ongoing continuous improvement and efficiency across the business.